Month: July 2022

“Wow!” and “What a corker!” would have been understandable responses to the quite extraordinary public statement on the crisis unfolding at London Heathrow Airport from the airline Emirates. For those who haven’t been following the story many airports, not just in the UK, are struggling to handle the sharp bounce back in international travel following … Continue reading AN EXTRAORDINARY CRISIS RESPONSE FROM AN AIRLINE WRESTLING WITH THE CHALLENGES OF THE GREAT TRAVEL REBOUND

Here at the Crisis Communications Network, we are locked in friendly debate. In a recent blog, our Chair Chris Tucker has asked whether the Grenfell Tower disaster was a ‘black swan’ event, but not everyone on our committee feels that this is an accurate descriptor. What do you think? We would love to know your … Continue reading GRENFELL: BLACK SWAN, GREY SWAN OR WHITE SWAN EVENT? YOU DECIDE

Chris Tucker, our Course Leader for the CIPR Crisis Communications Diploma, reflects on the crisis communication lessons still to be learnt as we reach the five-year anniversary of the Grenfell Tower fire just as three more tower block fires hit London on the same day. In his excellent article in Inside Housing reflecting on the … Continue reading WAS THE GRENFELL TOWER FIRE A BLACK SWAN EVENT?