Learning the lessons of a cyber-attack from one of the victims: the British Library
I have just finished reading a report the like of which I never expected to read unless I worked for the organisation that had compiled it. Fortunately, you can read it too and I urge you to do so if you practice crisis communication or expect that one day when the worst happens to your organisation…
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Trust, turbulence and reputation risk in 2024 – lessons from the Ipsos Reputation Council
If there’s a golden rule of reputation, it’s that it’s never formed in isolation. Context is king – and in 2024, that context is going to be turbulent. What does that turbulence mean in practice, for comms leaders and crisis professionals? Each year, the Ipsos Reputation Council1 brings together communications leaders from some of the world’s…
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Red Bull’s Crisis Becomes F1’s Main Event
The controversial first title win for Max Verstappen, Red Bull Racing’s star driver, at the 2021 Abu Dhabi Grand Prix was a watershed moment for Formula One. The Belgian has dominated the competition since then, securing three Drivers’ Championships and 29 out of the past 34 races since mid-2022. Literally and figuratively, Red Bull is a well-oiled…
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Guiding voices: a strategic framework for corporate statements on societal issues
A new management report by Wadds Inc. commissioned by NewsWhip codifies a decision-making framework to support organisations in making a statement about political and societal issues. Balancing business and societal imperatives are at the forefront of management and corporate communications in the UK and the US, with upcoming elections and increasingly polarised public opinion. In…
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War – The Ultimate Crisis
More than two years have passed since the start of the war in Ukraine. Former CIPR President Lionel Zetter considers how information warfare forms part of the new battleground. The shifting landscape Crises come in many forms. But without doubt war is the ultimate crisis. It brings with it all the other horsemen of the…
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Kensington Palace falls victim to ‘open source’ news
A full-blown crisis is in process over the first official photograph of Catherine, Princess of Wales, since her medical treatment in January. There has been a major news vacuum since the Princess’ treatment was announced and we all know what results when organisations allow that to happen. Conspiracy theories abound as to why we can’t…
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In Conversation with Professor Lucy Easthope
“We are all disaster survivors now” There can be no denying that the world has changed since 2019. Covid 19 has affected us all in more ways than we could have imagined and according to Professor Lucy Easthope, we are in the tailspin of that global disaster and are currently living through a post truth,…
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Could your corporate culture provoke your next crisis?
By David Ferrabee, Managing Director, Change, Culture and Engagement, Teneo. At the end of November the Chartered Institute of Public Relations’ Crisis Communications team organised an event called: “Could your corporate culture provoke your next crisis?” I was invited to participate along with Dr Hannah White, the Director of The Institute for Government, and Fiona Hathorn, the CEO and…
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Season’s Greetings!
We would like to wish all our members, friends and followers a very happy festive period and thank you so much for your support during 2023. 2023 has been a tremendous year for the Crisis Communications Network, now two years old. During 2023 our membership rose by 29% and as of December we are delighted…
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Could your corporate culture provoke your next crisis?
Barely a day goes by without some reference to ‘toxic culture’ in the media, with organisations as diverse as the House of Commons, McDonalds, BBC, ITV, Welsh Rugby Union and even the Ministry of Defence all having come under the spotlight. But what is a toxic culture, how does it differ from a sub-optimal culture,…
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