One incident, five stories: what flydubai FZ1073 tells us about who owns a crisis

Posted on by CIPR Crisis Comms
Commercial airplane banking steeply beneath dark storm clouds

March 2015, October 2026 On 26 March 2015, two days after Germanwings flight 4U9525 crashed in the French Alps, the Marseille public prosecutor met the families, then stepped in front of the press. Until that moment, we at Lufthansa had been communicating about an accident. But within minutes it had become something else entirely – … Continue reading One incident, five stories: what flydubai FZ1073 tells us about who owns a crisis

Reputation, Risk and Resilience: how organisations can navigate increasing complexity in the new abnormal of volatility and challenge

Posted on by CIPR Crisis Comms

Crisis expert Rod Cartwright is now synonymous with his ‘Reputation, Risk and Resilience’ report, which is in its third year and fast becoming the professional crisis communicator’s north star. His latest edition uniquely leverages 11 major reports, including from The Page Society, Deloitte, AXA, Edelman and the World Economic Forum, to give a three-dimensional analysis … Continue reading Reputation, Risk and Resilience: how organisations can navigate increasing complexity in the new abnormal of volatility and challenge

THE CHALLENGES OF REACHING AND SUPPORTING CONSUMERS IN A CRISIS

Posted on by CIPR Crisis Comms

When a crisis hits, companies are faced with the responsibility of reaching out to thousands, sometimes millions, of people to support those impacted. But what happens when systems crash, contact data is lost, and communications teams are left picking up the pieces?  At the latest CIPR Crisis Communications Network event, I was joined by Nic … Continue reading THE CHALLENGES OF REACHING AND SUPPORTING CONSUMERS IN A CRISIS

ARE WE WELL-PLACED TO BE THE SO-CALLED “ETHICAL GUARDIAN”?

Posted on by CIPR Crisis Comms

Jaquie L’Etang’s paper “The myth of the ‘ethical guardian’: An examination of its origins, potency and illusions” will be 20 years old this coming year.  It is as relevant today as it ever was, and I thank Dr Heather Yaxley for reminding me of it at our recent webinar entitled Ethics – How to Work Out the Right Thing To … Continue reading ARE WE WELL-PLACED TO BE THE SO-CALLED “ETHICAL GUARDIAN”?